Terms and Conditions
Please read these Terms and Conditions carefully before using our services or website. By engaging CarKey Plus or using carkeyplus.com.au, you agree to be bound by these terms.
Who We Are
Mobile car key replacement service operating across Sydney, NSW, Australia. Phone: 0419 115 162
Our Services
CarKey Plus provides mobile car key cutting, programming, replacement, and related locksmith services across the Sydney metropolitan area. Services are delivered on-site at the customer’s nominated location.
Services include but are not limited to:
- Lost car key replacement
- Spare and duplicate key cutting and programming
- Smart key and keyless entry programming
- Transponder key cutting and programming
- Key fob battery replacement
- Ignition repair and replacement
- Emergency car lockout assistance
Quotes and Pricing
Quotes provided by CarKey Plus are based on the information supplied by the customer at the time of enquiry, including the vehicle make, model, year, and key type. Final pricing is confirmed before any work commences.
Pricing may vary from the initial quote if the information provided is inaccurate or if unforeseen complications arise during the service. We will inform you of any changes before proceeding.
All prices are in Australian dollars and inclusive of GST where applicable.
Bookings and Cancellations
When you request a service, you agree to be available at the agreed location and time. If you need to cancel or reschedule, please contact us as soon as possible on 0419 115 162.
We reserve the right to charge a call-out fee if our technician has already been dispatched and the job is cancelled without reasonable notice.
Customer Responsibilities
By engaging our services, you confirm that:
- You are the registered owner of the vehicle, or you have the express authorisation of the registered owner to request key services for the vehicle
- You will provide valid photo identification and proof of vehicle ownership upon request
- The information you provide about the vehicle (make, model, year, VIN where required) is accurate to the best of your knowledge
CarKey Plus reserves the right to refuse service if satisfactory proof of ownership or identification cannot be provided. This is a security measure to protect vehicle owners.
Warranty
CarKey Plus provides a warranty on all keys and remotes supplied and programmed by us. The warranty covers defects in the key or programming performed by our technicians.
The warranty does not cover:
- Damage caused by misuse, accidents, or exposure to water or extreme conditions
- Issues arising from pre-existing faults in the vehicle’s lock, ignition, or electronic systems
- Keys lost or damaged after the service has been completed
To make a warranty claim, please contact us on 0419 115 162 with details of the issue.
Limitation of Liability
CarKey Plus will take all reasonable care when performing services on your vehicle. However, to the maximum extent permitted by Australian Consumer Law, our liability for any claim arising from our services is limited to:
- Re-performing the service, or
- Refunding the cost of the service
We are not liable for any indirect, consequential, or special loss or damage arising from the use of our services, including but not limited to loss of income, loss of use of your vehicle, or any damage to your vehicle that is unrelated to the specific service performed.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
Vehicle Access and Damage
Our technicians use professional, non-destructive methods when performing all services, including lockout assistance. While every care is taken, CarKey Plus is not liable for any pre-existing damage to locks, ignition barrels, or door mechanisms that may become apparent during the service.
If there is visible pre-existing damage to your vehicle before the service commences, our technician will bring this to your attention.
Payment
Payment is due upon completion of the service. We accept cash and card payments on-site. We do not process payments through our website.
Failure to pay for services rendered may result in legal action to recover the outstanding amount plus any associated costs.
Intellectual Property
All content on carkeyplus.com.au, including text, images, logos, and design, is the property of CarKey Plus and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this website without our prior written consent.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. We reserve the right to restrict access to the website at our discretion.
While we take reasonable care to ensure the accuracy of information on our website, we do not warrant that all content is complete, current, or error-free. We recommend confirming service details by contacting us directly.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New South Wales.
Changes to These Terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Phone: 0419 115 162 Website: carkeyplus.com.au