Privacy Policy
CarKey Plus (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit carkeyplus.com.au or contact us to use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
Who We Are
Mobile car key replacement service operating across Sydney, NSW, Australia. Phone: 0419 115 162
What Information We Collect
We collect personal information that you provide directly to us, including:
- Your name
- Phone number
- Email address
- Suburb or location
- Vehicle make, model, and year
- Details of the service you require
We collect this information when you fill out the quote request form on our website, call us directly, or communicate with us by any other means.
We do not collect payment information through our website. All payments are handled in person or over the phone at the time of service.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and provide you with a quote
- Schedule and deliver the car key services you have requested
- Contact you regarding your booking or service
- Improve our website and services
- Comply with our legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about how visitors use our website, including pages visited, time spent on the site, and how you arrived at the site.
This data is collected anonymously and does not identify you personally. It is used solely to help us understand how our website is being used and to improve its performance.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
For more information on how Google uses this data, visit google.com/policies/privacy/partners.
Facebook Pixel
Our website uses the Facebook Pixel, a tool provided by Meta Platforms, Inc. The Facebook Pixel allows us to measure the effectiveness of our advertising by understanding actions taken on our website.
The Pixel may collect information such as your IP address, browser type, and pages visited. This data is used to deliver relevant advertisements to you on Facebook and Instagram, and to measure the performance of those ads.
You can manage your Facebook advertising preferences at facebook.com/ads/preferences. For more information, visit Meta’s Privacy Policy at facebook.com/privacy/policy.
Cookies
Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site (via Google Analytics) and to support advertising measurement (via the Facebook Pixel).
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
Data Storage and Security
Your personal information is stored securely and is only accessible to authorised personnel. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request that we correct inaccurate or incomplete information
- Request that we delete your personal information, subject to our legal obligations
To exercise any of these rights, please call 0419 115 162.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone: 0419 115 162 Website: carkeyplus.com.au